Terms & Conditions
Last updated: 2026-01-01
Bookings & Deposits
A non-refundable deposit of £50 is required to secure all bookings. We cannot reserve any bookings without a deposit. The balance is then payable 2 weeks before your party. Payment is via bank transfer. Please state your address on an enquiry — locations that are more than 20 miles out will incur a charge. If you're booking in advance we offer payment plans to pay monthly for your event. Payment must be made in full before your event; missed payments may result in cancellation and no refund of any payments already made.
Cancellations
We will offer a full refund in the case of cancellation by us due to mechanical failure beyond our control. In the case of adverse weather conditions such as heavy snow, whereby it would be impossible for the van to travel or for the party to go ahead, an alternative date will be offered depending on Game Over's availability. If you need to cancel your party or event please contact us immediately — we will look to rebook the date if possible. Please note parties cancelled within 14 days of your party date will not be eligible for a refund. If the cancellation is longer than 14 days, we will do our best to find you an alternative date. Changing the date & time: if you need to change the time or date of your booking within 2 weeks of your party there will be a charge. Changing dates is subject to availability. Full payment must be made 2 weeks before your party or you risk us cancelling your booking.
Attendees
The Gaming Van is suitable for ages 7+ due to insurance requirements. As a default we give access to all games, so when making enquiries please let us know if you'd like us to restrict access to age-appropriate games only. There is no upper age limit. Please be aware there is a step to get into the van; however, we do have an outdoor screen to allow any user to be involved in the party. For advertising purposes, we may take photos and/or short videos. These may be used on our website or on other social media platforms. As we are unable to seek permission from the parents of all the children attending, it is your responsibility to inform us if you wish for photography/videos not to be taken on your party day.
On Site
On arrival we aim to arrive a minimum of 15 minutes before the party start time. In the event we are delayed on arrival due to traffic or other unforeseen circumstances, your booked gaming time will still be honoured but no discount or compensation will be given. We will call you in the event of any such occurrence. Parking: it is the hirer's responsibility to ensure there is adequate parking at the agreed location, that the ground is flat enough, and that there is adequate access to the proposed parking place. We need two cars' worth of parking back to back in length to park and operate; the width of the van is that of a large SUV. It is the hirer's responsibility to liaise with neighbours etc. who could block our access in. We allow 10-15 minutes prior to a booked start time to get parked, plugged in and set up — any delays such as those listed here may impact on your booked gaming time. We reserve the right to abandon any event upon arrival if we cannot park safely or access the proposed space safely or without your assistance. In this event no refunds will be made of any amount. We accept no responsibility for any damage to driveways or ground parked on during the event. In the unfortunate instance that anyone vomits or has any accident inside the gaming van, we reserve the right to pause the event and extract everyone inside to clean the van. Any loss of gaming time will not be reimbursed; however, the fun can continue externally thanks to our large outdoor screen. If we are unable to clean the van to our satisfaction during the event, we reserve the right to implement a one-off charge to the booking party of £50 to compensate our time to get the van back to our normal high standard.
Power
It is the hirer's responsibility to ensure that a household plug socket is available within 25 metres of our van. If a power supply is not available, we can hire a generator for a small fee. Failure to provide access to power could result in us having to abandon the event with no refund. In the very unlikely event there is any damage to the power supply, we accept no responsibility for this. (Our equipment is installed and PAT tested by a fully qualified electrician.)
Safety
Game Over Gaming Van is not suitable for anyone who suffers from photosensitive conditions. We hold no responsibility over any person who may suffer from photosensitive incidents. Any damage caused to our equipment or van during the event that is due to improper behaviour or vandalism will result in charges back to the event organiser. No food or drink is to be consumed within the gaming van. No smoking or vaping within our gaming van. All adult team members are DBS certified. Game Over has full public liability insurance to the sum of £2m; certification can be presented on request.
Internet Availability
The gaming van is able to be self-sufficient for online gaming via 5G/4G routers. In the event we are unable to source sufficient 5G/4G due to bad positioning or in rural areas, we may request the use of the event organiser's internet via Ethernet cable. (We do have our own Ethernet cable to connect.) If insufficient internet is still not available, then every effort will be made by our staff to not allow this to affect the enjoyment of the event, and offline gameplay will be prioritised. We are in no way obliged to offer any discount to the event organiser if certain games or gameplay is unavailable due to lack of internet reception.
Terms of Use
Game Over Gaming Van, the gaming consoles within the van, and the games within them are for private use only — not for commercial use. Game Over Gaming Van does not charge a fee to any event / booking party or the members of any event to play on our consoles; any use of the games consoles is completely free of charge. The fee stipulated by Game Over Gaming Van to provide our gaming parties or attend any event, on our website or conveyed in any other way, is a hire fee for a set time period with our specially customised van and the A/V equipment (not including the games consoles), providing a one-off event environment for up to 14 people. Event participants can bring and play their own games if they wish. We reserve the right to amend any service details, for example pricing, service maps, offers, or time frames of events, without notice. Any booked events will not be affected.